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Meta Platform & User Privacy Compliance

Privacy Policy

Effective Date: October 9, 2026 · Version 2.0

Overview

This Privacy Policy describes how QuickChat, operated and provided by QuickSend (Pvt) Ltd ("we", "us", or "our"), collects, uses, processes, stores, and protects information when businesses and end-users utilize our omnichannel customer messaging platform across WhatsApp Business Cloud API, Facebook Messenger, and Instagram Direct Messaging.

By using QuickChat or connecting your messaging accounts via Meta Embedded Signup / Facebook Login, you consent to the data practices described in this policy, in full compliance with the Meta Platform Terms, Developer Policies, and international data privacy regulations including GDPR and CCPA.

1 Information We Collect

We collect only the minimum necessary data required to facilitate real-time customer communications and support ticket management:

A. Business Client Data

  • Business name, administrator email, and credentials.
  • Meta App ID, WhatsApp Business Account ID (WABA ID), and Phone Number IDs.
  • OAuth access tokens securely generated during Meta Embedded Signup.

B. End-User / Customer Communications

  • Customer WhatsApp phone number or Platform Scoped ID (PSID / IGSID).
  • Customer profile display name as provided by Meta APIs.
  • Inbound and outbound message bodies (text, timestamps, message IDs).
  • Media attachments (images, voice notes, documents) shared during support.
  • Delivery receipts (Sent, Delivered, Read receipts / blue ticks).

2 How We Use and Disclose User Data

We use the information collected strictly for legitimate operational purposes:

  • To Deliver Customer Support: Enabling customer service agents to view and reply to inbound WhatsApp, Messenger, and Instagram inquiries from a single inbox.
  • To Manage Message Templates: Submitting and synchronizing Meta-approved WhatsApp notification templates (utility, marketing, authentication).
  • Webhook Event Processing: Receiving delivery receipts and status updates in real-time.
  • Security & Diagnostics: Monitoring webhook uptime, verifying signatures, and preventing platform abuse.
Zero Third-Party Data Monetization: We never sell, rent, monetize, or disclose user data, customer telephone numbers, or communication content to advertisers, data brokers, or any unauthorized third parties.

3 Meta API & WhatsApp Cloud API Compliance

QuickChat complies rigorously with Meta's Commercial Terms, Developer Policies, and WhatsApp Business Solution Terms:

  • We respect WhatsApp's 24-hour customer service window; messages sent outside the customer-initiated window are strictly limited to Meta-approved templates.
  • Meta access tokens are encrypted and used solely on behalf of the authorized business workspace.
  • All communications between QuickChat servers, Meta Graph API, and user web browsers use industry-standard TLS 1.3 encryption.

4 Data Retention & Security

Data is retained only as long as an organization maintains an active subscription or as required by applicable commercial accounting laws. All stored data is hosted in secure data centers featuring:

  • Encrypted storage and isolated relational database environments.
  • Role-based access control (RBAC) preventing unauthorized employee access.
  • Automated security patch management and real-time firewall defense.

5 User Rights and Data Deletion Instructions

Users and customers have full control over their personal data under GDPR and Meta Data Deletion standards:

How to Request Complete Data Deletion:

If you wish to remove your messages, contact details, or channel connections from QuickChat, you may submit a deletion request through any of the following methods:

  1. Email our dedicated Privacy Team at [email protected] with the subject line "Data Deletion Request" specifying your phone number or business ID.
  2. Visit our dedicated self-service deletion guide: https://quickchats.quicksend.lk/data-deletion.php.
  3. Disconnect the QuickChat application from your Facebook Business Settings under Business Settings > System Users > Connected Apps.

All verified deletion requests are permanently purged from active databases within 48 business hours.

6 Contact Information

Service Name: QuickChat Omnichannel Messaging

Operating Entity: QuickSend (Pvt) Ltd

Official Website: https://quickchats.quicksend.lk

Privacy & Data Protection Inquiries: [email protected]

Support Inquiries: [email protected]